Welcome to Hey Dude Shop! These Terms and Conditions outline the rules and regulations for using our website at heydudecollections.com and purchasing our comfortable footwear.

By accessing this website and making purchases, you accept these terms in full. If you disagree with any part of these terms, please do not use our website.

1. Our Shop & Target Audience

Hey Dude Shop specializes in comfortable, casual footwear including boots, flats, heels, loafers, sandals, and sneakers. Our products are designed for style-conscious individuals who prioritize comfort in their daily lives.

2. User Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Review all order details before completing your purchase
  • Comply with all applicable laws and regulations

3. Products & Services

3.1 Product Descriptions

We strive to provide accurate descriptions, images, and specifications for all products. However, slight variations in color or design may occur due to monitor settings or product enhancements.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

3.3 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Socks
  • Insoles
  • Any personalized/customized items

All sales on these products are final.

4. Orders & Payments

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order.

4.2 Pricing

All prices are in USD and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time.

4.3 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order placement.

5. Shipping & Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

Processing time for all orders is 1-2 business days.

5.2 Delivery Areas

We ship worldwide excluding some remote areas in Asia. Delivery times are estimates and may vary based on location and customs processing.

5.3 Delivery Issues

You are responsible for providing accurate delivery information. We are not liable for delays caused by incorrect addresses or customs clearance.

6. Returns & Refunds

6.1 Return Policy

We accept returns and exchanges within 15 days of delivery. Items must be:

  • In original packaging with tags attached
  • Unworn and undamaged

6.2 Return Process

To initiate a return:

  1. Email our Comfort Team at [email protected] within 15 days
  2. Include your order number and items to return
  3. Ship items to our Miami address (you cover return shipping)

6.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. The refund will be issued to your original payment method.

6.4 Exchanges

For exchanges, follow the return process and specify the desired item. You’ll be responsible for any price difference.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Limitation of Liability

Hey Dude Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use constitutes acceptance of the modified terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Florida, USA.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact our Comfort Team:

Email: [email protected]
Mail: Hey Dude Shop, 2121 Steve Hunt Road, Miami, US 33131

Thank you for choosing Hey Dude Shop. We appreciate your trust in us and look forward to keeping you comfortable in our footwear!